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Frequently Asked Questions

Last Updated: September 2021

How do I create a HeyOye account?

1. Download the HeyOye app from the App Store (iPhone) or Google Play Store (Android).

2. Once the app is installed, tap the HeyOye app icon to open it.

3. Tap New here? Create an account! Enter the required details such as your name and tap Signup.

What are the features available on HeyOye?

HeyOye enables users to create and host voice rooms (SayHey) and supports the following content sharing options: Visuals (photos / videos) and textual content (opinions / thoughts). Furthermore, HeyOye compensates users for activating the data sharing feature (#mydatamyasset).

What is a verified badge on HeyOye?

In general, verification badges are issued to all users that have completed their verification process on the HeyOye app. Special badges are issued to those being amongst the first signing up on the app and completing the verification process, public figures, creators and more. The verification badge is linked to several perks and features gradually released in the coming future.

What is #mydatamyasset?

A part of HeyOye’s philosophy is #mydatamyasset. Every time you interact online you create valuable data. Nowadays the industry standard is for platform providers to collect and sell this data earning them a lot of money without including you, the creator. HeyOye as platform provider follows a fundamentally different approach, believing in individual data control and compensating creators for sharing data, making data-generated money the primary incentive and driver for all the new features, and coming possibilities for creators on HeyOye.

How do I get a regular data compensation?

Once data streams are activated and unless user is not deactivating the data sharing streams, the wallet gets regularly credited with data compensation.

When is the data compensation credited to my wallet?

Data compensation wallet credits usually occur at regular intervals around midnight IST time zone.

How do I redeem my data compensation?

1. Open the HeyOye app by taping the HeyOye app icon on your device.

2. Tap on the wallet icon in the navigation bar, which is located to the left of the + button.

3. Tap the redeem button located on top of the wallet screen.

4. A redeem pop-up screen occurs, tap the redeem now button.

5. You will receive a message from HeyOye within 24-72h on your registered details with the redemption code.

How do I update my HeyOye profile information?

To update your profile information:

1. Go to your profile by tapping on your profile icon in the navigation bar located all the way to the right.

2. Tap the pen located top right on your profile screen.

3. Update your profile information.

4. Tap the save button located top right on the profile information screen.

How do I get verified on HeyOye?

To verify your profile:

1. Tap on the home icon in the navigation bar located all the way to the left.

2. Tap the three vertical dots located top right on your home screen.

3. Tap verify account.

4. Select country, ID type and upload the required details.

5. In case you have not completed your profile yet, below the upload window you will find a Click here button redirecting you to complete your profile.

6. Once profile is completed tap save and return with the arrow located top left of the screen to the verification window.

7. Complete the verification process and tap save.

8. The verification process review will take 24h-72h.

9. You will be notified by a support agent if any further details are required, otherwise your verified badge will appear on you profile.

How do I delete my HeyOye account?

To delete your HeyOye account:

1. Tap on the home icon in the navigation bar located all the way to the left.

2. Tap the three vertical dots located top right on your home screen.

3. Tap Account settings.

4. Located on the bottom of the screen is the delete account button. Tap it and follow the instructions on the screen.

How do I block / unblock users on HeyOye?

To block a user on HeyOye:

1. Tap the three horizontal dots on any post of a user you would like to block.

2. Located on the bottom of the pop-up screen you will find the block user function.

3. Tap block user and confirm the block on the pop-up screen.

4. The blocked user will not be notified of the blocking.

To unblock a user on HeyOye:

1. Tap on the home icon in the navigation bar located all the way to the left.

2. Tap the three vertical dots located top right on your home screen.

3. Tap blocked users located in the bottom section of the screen.

4. Tap the unblock button behind the user’s name you would like to unblock.

How do I report a user / content on HeyOye?

To report:

1. Tap the three horizontal dots on any post you would like to report.

2. Tap report located on the bottom half of the pop-up screen.

3. Choose the reporting category under which the content falls under.

4. Tap on the report button on the bottom of the pop-up screen.

Where do I control data sharing on HeyOye?

1. Open the HeyOye app by taping the HeyOye app icon on your device.

2. Tap on the wallet icon in the navigation bar, which is located to the left of the + button.

3. Tap the AiiShare button located in the top section of the wallet.

5. Choose the type of data streams you would like to activate in either data stream or health section.

Is it mandatory to share my data?

No, data can be shared at your discretion. The features on the HeyOye app can be operated without activating data streams. By not activating data sharing streams there will be no data compensation credited to the wallet and the user experience might be not fully enjoyable with certain future functions.

Can I choose which data streams to share?

Yes, it is the user’s discretion to decide which kind of data sharing streams to share.

Can I activate / deactivate data streams?

Yes, the user is in full control of activating or deactivating data streams.